We aim to make every SILVGLO order clear, convenient, and carefully handled. The information below applies to customers in the United States and Saudi Arabia.
1. Where We Ship
SILVGLO currently ships to the United States and Saudi Arabia. Shipping options and any address-specific restrictions are provided at checkout.
2. Processing and Estimated Delivery
Standard order processing: 3–7 business days after payment confirmation.
- United States: typically 5–7 business days in transit after dispatch; estimated total delivery 8–14 business days.
- Saudi Arabia: international transit depends on carrier, region, and customs clearance. Refer to the estimate shown at checkout or in the order confirmation when available.
Business days exclude weekends and applicable public holidays. These are estimates rather than guaranteed dates. If an applicable shipping deadline cannot be met, we will provide notices, cancellation options, and refunds as required by law.
3. Free Shipping and Rates
FREE standard shipping on eligible orders of US$50 or more to the United States and Saudi Arabia.
- Orders of US$50 or more: free standard outbound shipping.
- Orders below US$50: shipping charges displayed at checkout.
The threshold is based on merchandise value after discounts and before taxes, import fees, and shipping. Any qualifying discount will be visible at checkout. Free outbound shipping does not cover returns or customs-related charges.
4. Customs, Import Taxes, and Fees for Saudi Arabia
Saudi Arabia deliveries may incur import VAT, customs duties, carrier disbursement or handling fees, and similar charges. Unless expressly collected at checkout, these are the recipient’s responsibility. Customs review may delay delivery. Exact amounts are set by relevant authorities and carriers, not SILVGLO.
5. Shipping Confirmation and Tracking
We send shipping confirmation and tracking details when available. You may track through the email link, carrier, or your account when supported. Orders containing multiple items may ship separately.
6. Address Changes and Cancellations
Email support@silvglo.com promptly, preferably within 24 hours of placing an order, to request cancellation or an address correction. We will try to help, but changes cannot be guaranteed after processing starts. Shipped orders generally cannot be canceled through the standard process. Your mandatory legal rights remain unaffected.
7. Our 14-Day Returns
Eligible items may be requested for return within 14 calendar days after delivery.
Returned jewelry must be unworn, unused, in original condition, with packaging and proof of purchase. Customized items, some pierced jewelry, gift cards, and products clearly identified as Final Sale may be excluded from change-of-mind returns where lawful. Regular promotional discounts alone do not make an item Final Sale.
8. How to Request a Return
Email support@silvglo.com with the order number, item, reason for return, and photographs for any damage or error. Wait for approval and the correct return address before sending the package. The business contact address is not necessarily the return center.
9. Return Shipping Costs
For approved change-of-mind returns, customers generally pay return shipping. For confirmed defective, damaged-on-arrival, or incorrect items, SILVGLO covers reasonable return costs when a return is needed, subject to law. Free outbound shipping does not imply free return shipping.
A partial return will not trigger retroactive deduction of the original free standard shipping charge solely because the retained merchandise total falls below US$50.
10. Refunds
Once a return is received and inspected, we will notify you of approval. We aim to initiate approved change-of-mind refunds to the original payment method within 10 business days of approval unless law requires earlier action. Financial institutions may take longer to post funds. Please contact us if 15 business days pass after refund approval without receiving the funds.
11. Damaged, Missing, or Delayed Orders
For damaged, defective, or incorrect items, email support@silvglo.com promptly, preferably within 48 hours of delivery, with photographs and your order number. This suggested timeframe does not limit non-waivable rights.
For lost or delayed packages, supply the order number and tracking details. We will review the circumstances and arrange an appropriate replacement, refund, or legal remedy as required.
12. Contact and Consumer Rights
Support: support@silvglo.com | Contact page: https://silvglo.com/contact/
Business contact address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not necessarily the designated returns location).
This policy does not limit non-waivable rights under applicable U.S. or Saudi Arabian consumer laws.
SILVGLO — Let Your Elegance Shine.