At SILVGLO, your satisfaction matters. Please review our return and refund terms before making a purchase.
1. Our 14-Day Return Policy
You have 14 calendar days from delivery to request a return of an eligible item.
- Items must be unworn, unused, in original condition, and accompanied by original packaging, tags, and accessories where applicable.
- Provide a receipt, order confirmation, or other valid proof of purchase.
- Request and receive return instructions before shipping any merchandise back.
Requests submitted outside this period may be refused unless applicable consumer law requires otherwise.
2. How to Request a Return
Email support@silvglo.com with your order number, the product to be returned, the reason for the request, and photographs if it is damaged, defective, or incorrect.
Our support team will assess eligibility and provide return authorization and a designated return address. Do not mail products to the business contact address without specific instructions.
3. Damaged, Defective, or Incorrect Items
Contact us promptly, preferably within 48 hours of delivery, and send photographs of the item and packaging. After review, we will arrange an appropriate refund, replacement, or other remedy as required.
The 48-hour request is a recommended reporting timeframe and does not waive non-excludable consumer rights.
4. Non-Returnable Items
The following may be excluded from change-of-mind returns where legally permitted:
- Personalized, engraved, resized, or custom-made jewelry.
- Worn pierced earrings or pierced jewelry with removed hygiene seals, where applicable.
- Gift cards and products clearly marked Final Sale before purchase.
- Items damaged or altered after delivery or missing essential original components.
Regular discounted products are not automatically Final Sale. Exclusions do not override rights relating to defective, damaged, or incorrect products.
5. Return Shipping Costs
For approved change-of-mind returns, the customer generally pays return shipping. Any prepaid-label charge will be disclosed before arrangement. SILVGLO covers reasonable return shipping for confirmed defective, damaged-on-arrival, or incorrect items when a return is required, subject to law.
Use secure packaging and trackable delivery. Original outbound shipping charges are generally not refunded for change-of-mind returns unless required by law or agreed otherwise.
6. Free Shipping and Partial Returns
Eligible orders of US$50 or more receive free standard outbound shipping to the United States and Saudi Arabia.
The threshold is based on merchandise value after discounts and before taxes, duties, and shipping. Free outbound shipping does not include return shipping or any Saudi import duties, import VAT, or carrier handling charges.
If a partial return reduces the retained order value below US$50, we will not retroactively deduct the original standard shipping charge solely for that reason.
7. Exchanges
For a different size, style, or design, request a return for an eligible item and place a new order. For defective or incorrect products, contact support for an appropriate solution. Replacement availability is not guaranteed.
8. Refund Processing
After receiving and inspecting a return, we will notify you of our decision. Approved change-of-mind refunds are normally initiated to the original payment method within 10 business days after inspection and approval, unless law requires a shorter period.
Bank posting times vary. If more than 15 business days have passed after approval without receiving the refund, email support@silvglo.com. Refunds for eligible pre-shipment cancellations or shipment delays are processed within the legally required timeframe.
9. Cancellations and Address Corrections
Request changes or cancellation by emailing support@silvglo.com, preferably within 24 hours of ordering. Requests are not guaranteed once fulfillment begins, and orders already shipped generally cannot be canceled through the usual process. This does not limit mandatory legal rights or qualifying returns after delivery.
10. Shipping Destinations and Delivery
We ship to the United States and Saudi Arabia. Orders generally take 3–7 business days to process.
- United States: transit is typically 5–7 business days after dispatch, or an estimated 8–14 business days total.
- Saudi Arabia: transit varies with destination, carrier, and customs clearance; see the estimate presented at checkout or in the order confirmation when available.
Delivery times are estimates, not guarantees. If shipment is delayed beyond applicable requirements, we will provide notices, cancellation options, and refunds as legally required.
11. Lost or Undelivered Orders
Contact support with your order number and tracking details. We will investigate with the carrier or fulfillment partner and provide a replacement, refund, or other legally required remedy when appropriate.
12. Consumer Rights and Contact
Nothing in this policy limits rights that cannot lawfully be excluded, including mandatory rights under applicable U.S. or Saudi Arabian consumer law.
Email: support@silvglo.com | Website: https://silvglo.com | Contact: https://silvglo.com/contact/
Business contact address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. This address is for business correspondence and is not necessarily a return-processing facility. Obtain return instructions first.
Thank you for choosing SILVGLO — Let Your Elegance Shine.