Helpful answers about SILVGLO jewelry, delivery, returns, and customer support.
What is SILVGLO jewelry made of?
SILVGLO specializes in genuine 925 sterling silver jewelry, including rings, necklaces, earrings, bracelets, and matching sets. Refer to each product page for details about stones, finishes, and other materials.
Where do you ship?
We currently ship to the United States and Saudi Arabia. Available delivery services and destination-specific charges or restrictions, if any, are shown at checkout.
When will my order ship?
Orders are typically processed within 3–7 business days after payment confirmation, excluding weekends and applicable public holidays. You will receive tracking details when available.
How long does delivery take?
- United States: processing 3–7 business days, followed by an estimated 5–7 business days in transit; approximately 8–14 business days total.
- Saudi Arabia: processing typically takes 3–7 business days. International transit times vary by carrier, destination, and customs clearance; the available delivery estimate will be displayed at checkout or in your order confirmation when provided.
All delivery times are estimates, not guarantees. Customs, holidays, weather, and fulfillment conditions may affect actual delivery times.
Do you offer free shipping?
Yes. FREE standard shipping is available on eligible orders of US$50 or more to the United States and Saudi Arabia.
The US$50 threshold is calculated on merchandise value after discounts and before taxes, duties, and shipping. Orders below US$50 are charged the shipping rate shown at checkout. Free shipping does not include customs duties, import VAT, or other import fees that may apply in Saudi Arabia.
Will I pay customs or taxes for orders to Saudi Arabia?
Orders shipped to Saudi Arabia may be subject to customs duties, import VAT, carrier handling charges, or other government fees. Unless expressly collected at checkout, these charges are the recipient’s responsibility. The customs authority and carrier determine any applicable charges.
How can I track my order?
Use the tracking link in your shipping confirmation email or check My Account when available. Orders may arrive in multiple parcels with separate tracking numbers.
Can I change my address or cancel an order?
Please contact support@silvglo.com as soon as possible, preferably within 24 hours of ordering. We will try to help, but changes and cancellation cannot be guaranteed after processing begins. Shipped orders generally cannot be canceled through our standard process; applicable legal rights remain unaffected.
What is the return window?
Eligible products may be requested for return within 14 calendar days of delivery.
Items must be unworn, unused, in original condition, and returned with packaging and proof of purchase. Certain customized, hygiene-sensitive, and clearly marked Final Sale products may be excluded from change-of-mind returns. Please contact us for authorization before sending a return.
Who pays return shipping?
For an approved change-of-mind return, the customer generally pays return shipping. For confirmed damaged, defective, or incorrect items, SILVGLO covers reasonable return shipping where required. Free outbound shipping does not automatically mean free return shipping.
What if my order arrives damaged or incorrect?
Email support@silvglo.com promptly, preferably within 48 hours of delivery, with your order number and clear photographs of the item and packaging. We will review and arrange an appropriate solution. The suggested 48-hour period does not limit mandatory consumer rights.
When will I receive my refund?
Approved change-of-mind return refunds are generally initiated within 10 business days after return inspection and approval, unless applicable law requires earlier action. Refunds are issued to the original payment method; posting times depend on your provider.
How can I contact SILVGLO?
Email support@silvglo.com or visit https://silvglo.com/contact/. Include your order number for faster help.
SILVGLO — Let Your Elegance Shine.