At SILVGLO, we value your trust and respect your privacy. We are committed to handling personal information responsibly, maintaining transparency about our practices, and providing a secure and reliable online shopping experience.
This Privacy Policy explains how SILVGLO (“SILVGLO,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, create an account, subscribe to marketing communications, or contact our customer support team.
Our website operates using WordPress and WooCommerce and primarily serves customers in the United States.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where applicable law requires consent for particular activities, we will seek that consent separately.
1. Information We Collect
We may collect the following categories of personal information when you interact with SILVGLO.
Personal and Contact Information
- Full name.
- Email address.
- Telephone number, if provided.
- Billing and shipping addresses.
- Information you voluntarily provide when contacting us.
Order and Transaction Information
- Products purchased or added to your shopping cart.
- Order numbers and purchase history.
- Order values, payment status, and transaction references.
- Shipping, delivery, return, and refund information.
Account Information
When you create an account, we may process your login credentials, account preferences, saved addresses, and order history. Passwords are managed through the website’s authentication system.
Payment Information
Payments are processed through Stripe, our third-party payment service provider.
SILVGLO generally does not directly store complete payment card numbers or card security codes. Stripe may collect and process payment information in accordance with its own privacy and security practices.
We may receive limited payment-related information necessary to confirm transactions, manage orders, prevent fraud, and process refunds.
Technical and Website Usage Information
When you browse our website, certain information may be collected automatically, including:
- IP address.
- Browser type and device information.
- Operating system.
- Website pages visited.
- Referring websites and advertising sources.
- Shopping-cart activity and interactions with website features.
- Cookie identifiers and related browsing information.
2. How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
- Processing and fulfilling customer orders.
- Confirming payments and issuing refunds.
- Providing shipping updates and delivery information.
- Managing customer accounts.
- Responding to customer inquiries and support requests.
- Processing returns, exchanges, and complaints.
- Detecting and preventing fraud or unauthorized activity.
- Maintaining website functionality and security.
- Improving website performance and customer experience.
- Measuring advertising performance and improving marketing campaigns.
- Sending promotional communications where permitted by law.
- Complying with applicable legal, tax, and regulatory requirements.
We seek to limit our collection and use of personal information to what is reasonably necessary for the relevant purposes.
3. Payment Processing and Security
SILVGLO uses Stripe to facilitate online payments.
When you complete a purchase, certain payment and transaction details may be transmitted to Stripe for payment authorization, processing, fraud prevention, and related services.
Stripe’s processing of personal information is governed by its applicable privacy terms.
You can review Stripe’s Privacy Policy at:
We use reasonable technical and organizational safeguards appropriate to the nature of the personal information we process.
However, no online payment system, website, or electronic transmission method can be guaranteed to be completely secure.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help operate our online store and understand how visitors interact with our services.
These technologies may include:
Essential Cookies
Support shopping-cart functionality, checkout processes, customer sessions, authentication, and website security.
Analytics Cookies
Help us understand website traffic, visitor behavior, and website performance when analytics services are enabled.
Advertising and Marketing Technologies
Help measure the effectiveness of advertising campaigns, understand product interactions, and provide more relevant advertising.
Some of these technologies may be provided by third parties and may collect or receive information about your online interactions.
You may manage or disable certain cookies through your browser settings. Disabling essential cookies may affect shopping-cart functionality, account access, or checkout features.
Where required by applicable law, we provide additional choices concerning non-essential cookies and advertising technologies.
5. TikTok and Snapchat Advertising
SILVGLO may use advertising and measurement technologies, including:
- TikTok Pixel.
- Snapchat Pixel.
Depending on their configuration, these technologies may collect or receive information about interactions with our website, including page visits, product views, shopping-cart events, checkout activity, and completed purchases.
Associated information may include device identifiers, IP addresses, browser information, cookie identifiers, and relevant event details.
These technologies help us evaluate advertising performance, measure conversions, improve campaigns, and reach audiences who may be interested in our products.
Advertising providers may process information under their own privacy policies and applicable contractual terms.
For more information, please review:
TikTok Privacy Policy: https://www.tiktok.com/legal/page/us/privacy-policy/en
Snap Privacy Policy: https://values.snap.com/privacy/privacy-policy
Depending on applicable privacy law, certain advertising-related disclosures may qualify as the sale or sharing of personal information or as targeted advertising, even when no payment is received in exchange for the information.
Where required, customers may request to opt out of these activities as described in the Your Privacy Rights section below.
6. How We Share Personal Information
SILVGLO may disclose personal information to trusted third parties when reasonably necessary to operate our business.
These parties may include:
E-Commerce and Technology Providers
WordPress, WooCommerce, website hosting providers, and technical service providers supporting website functionality, maintenance, and security.
Payment Service Providers
Stripe and other payment-related service providers where applicable.
Shipping and Fulfillment Partners
Shipping carriers, suppliers, order-processing partners, and fulfillment providers responsible for preparing, dispatching, and delivering customer purchases.
Advertising and Analytics Partners
Providers supporting advertising measurement, website analytics, and campaign optimization, including TikTok and Snapchat.
Customer Service Providers
Third-party tools or service providers that help us respond to customer inquiries and manage customer communications.
Legal and Regulatory Authorities
We may disclose information when reasonably necessary to comply with applicable law, enforce our terms, respond to lawful requests, investigate suspected fraud, or protect our legal rights.
Business Transfers
Information may also be transferred in connection with a merger, acquisition, restructuring, financing transaction, or sale of business assets, subject to applicable law.
We do not represent that every service provider listed above receives every category of personal information. Information is shared according to the services involved and the relevant operational needs.
7. Third-Party Suppliers and International Processing
To fulfill customer orders, SILVGLO may work with suppliers, logistics companies, and fulfillment partners located inside or outside the United States.
When necessary, order-related information, including recipient names, shipping addresses, contact details, and purchased product information, may be provided to these partners for fulfillment and delivery.
Personal information may therefore be processed or stored in jurisdictions outside your state or country of residence.
Privacy laws and protections may differ between jurisdictions. Where applicable law requires specific safeguards for international transfers, we take appropriate steps to address those requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable laws and legitimate business requirements.
Retention periods may depend on:
- The nature of the information.
- Order processing and fulfillment needs.
- Customer account activity.
- Customer support and dispute resolution.
- Tax, accounting, and recordkeeping obligations.
- Fraud prevention and security requirements.
- Applicable legal retention obligations.
When information is no longer reasonably required, we take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to technical limitations and lawful retention requirements.
9. Your Privacy Rights and Choices
Depending on your state of residence and applicable privacy law, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Request a portable copy of certain personal information.
- Opt out of certain targeted advertising or qualifying sales or sharing of personal information.
- Limit certain uses of sensitive personal information, where applicable.
- Appeal certain privacy-request decisions, where required by law.
- Exercise applicable privacy rights without unlawful discrimination.
These rights are subject to eligibility requirements, applicable exceptions, and relevant legal obligations.
Submitting a Privacy Request
To submit a privacy request, please email:
Include sufficient information for us to understand your request. We may ask for additional information when reasonably necessary to verify your identity or authority.
We respond to qualifying requests within the time periods required by applicable law.
You may also be entitled to submit requests through an authorized agent, subject to applicable verification requirements.
Targeted Advertising Choices
You may request to opt out of applicable targeted advertising or qualifying data-sharing activities by contacting us at the email address above.
Certain browser-based privacy signals, such as Global Privacy Control, may also communicate opt-out preferences. We handle valid signals as required by applicable law.
Marketing Emails
If you receive promotional emails from SILVGLO, you may unsubscribe at any time using the unsubscribe link included in those messages.
Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service responses.
10. Children’s Privacy
SILVGLO is intended for a general adult shopping audience and is not directed to children under the age of 13.
We do not knowingly solicit personal information directly from children under 13.
If you believe that a child has provided personal information to us in circumstances that require its deletion, please contact support@silvglo.com so we can review the matter and take appropriate action.
11. Data Protection Measures
We take reasonable steps designed to protect personal information against unauthorized access, improper disclosure, alteration, and loss.
These measures may include secure website connections, access controls, payment processing safeguards, website maintenance, and security monitoring.
Access to personal information is limited according to operational needs and the technical permissions provided to authorized personnel and service providers.
Despite reasonable precautions, no digital environment or internet-based service can guarantee absolute security.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media services, or external platforms.
These third parties operate under their own privacy practices and terms.
SILVGLO does not control the independent privacy practices of third-party websites or services. We encourage customers to review the relevant privacy notices before sharing personal information with them.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, service providers, or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before implementing certain material changes.
We encourage customers to review this policy periodically.
14. Contact Information
If you have questions about this Privacy Policy, would like information about our data practices, or wish to exercise applicable privacy rights, please contact us.
Business Contact Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
We appreciate the trust you place in SILVGLO and are committed to handling customer information with care, transparency, and respect.
SILVGLO — Timeless Elegance. Unforgettable Shine.